Two different desks, and it saves time to know which one you need: we are the independent guide that writes about NervesAid, while orders, tracking, cancellations and refunds are handled entirely by the official seller.
Corrections, questions about something we have written, source requests, or a label detail you think we have got wrong — that is us, and we want to hear about it.
Editorial email: [email protected]
Postal address: 1007 N Orange St, 4th Floor, Wilmington, DE 19801, USA
Response time: Monday to Friday, usually within one to two business days.
We do not publish a customer-service telephone number, because we do not operate one. Any site claiming to be a NervesAid phone support line while also selling you the product through an affiliate link is worth treating with suspicion.
We cannot look up, change, cancel or track an order, because we never see it. Payment is taken by the official retailer that processed your purchase, and everything downstream of that belongs to them.
NervesAid is sold with a 60-day money-back guarantee, and that guarantee is the seller’s promise rather than ours. Refund requests go to the store that took the payment, inside 60 days of purchase, with your order number attached. Read the guarantee wording on the checkout page before you buy so you know whether shipping is included, whether opened bottles are covered and where returns are sent. Purchases made through third-party marketplace listings rather than the official store are generally outside the guarantee altogether — another reason to buy from one place only.
Please do not email us for medical advice, and do not wait on a reply from us before acting on a symptom. We are researchers and writers, not clinicians. Nerve pain, numbness, tingling or weakness — especially when it is new, getting worse, or affecting one side only — needs a doctor who can examine you and run the blood work, not a supplement guide. If symptoms are severe or changing quickly, seek same-day care.